We have a VERY strict policy.
Bodysuits are final sale for sanitary purposes. Bodysuits are considered intimate products.
(THIS DOES NOT APPLY TO GOWNS) There is a 14 day return policy that begins the day you receive the item. Permitted items may be returned for either a store credit or exchange only. No refunds. Store credit will be issued within 30 days of item being delivered back to us. Return shipping costs are the customers responsibility.
Items being returned must be unworn, unwashed (without any stains or marks from deodorant, makeup, or any signs of wear) with tags attached and the receipt included.
if you are returning an item and you bought it at full price and you return it to us and we have it on sale you will receive the sale price as your store credit. Thank you for your understanding.
Please email us at ShopDDmine@Gmail.com to initiate a return so we have it on file for you. Please do not ship back without letting us know.
All GOWN/BRIDESMAID DRESS orders are final sale. Depending on the situation we will offer a store credit, If you choose to get a store credit you’ll get a credit for the full amount you paid (minus shipping) via email. We don’t refund but in a rare case if you do receive a refund from one of our representatives there will be a 30% restocking fee with the refund. NO EXCEPTIONS. Please note all gowns are preordered. This may take 5 days - 15 weeks to be shipped depending on the style and size of the gown. No matter what shipping option you choose at checkout this timing does not change for anyone. We will email you once the order is shipped with tracking information to track the order. All gowns are considered Final Sale. No exchanges or returns. ORDERS CAN NOT BE CANCELED ONCE CONFIRMED BY CUSTOMER VIA TEXT/EMAIL. No exceptions. Thank you for your understanding.
CONFIRMATION EMAIL/TEXT AFTER PURCHASING: If you don’t cancel the order when we send the confirmation text/email we take a 30% restocking/production fee afterwards. If you choose to cancel the order before or even after you confirm the text we take a 30% restocking fee and we refund back to the original payment method you used.
Please note: If you choose to argue about a return/refund of a gown when one of our representatives are trying to make it right for you, this will result in being blocked from ordering in the future.
INTERNATIONAL ORDERS DISCLAIMER:
ALL international orders are final sale.
Return shipping costs are the customer's responsibility. If there are any issues with shipping items back please email us and we will help assist you further. We recommend shipping the package back with a tracking number; any lost packages are the customers responsibility.
* All accessories and sale items are FINAL sale.
Original shipping fees are non-refundable.
Defective items must be reported within two days of delivery date and a picture of the items damage must be sent to firstname.lastname@example.org and someone will assist you.
Send your package to:
29576 orchard lake rd
Farmington Hills Mi 48334
Store Credit: All returned merchandise will be in the form of a store credit. All store credits will be issued within 30 days of item being received back to us. Once your return has been processed, we will issue you a store credit via email or phone number.