RETURN POLICY
EFFECTIVE ON ALL ONLINE ORDERS
Items being returned must be unworn, unwashed (without any stains or marks from deodorant, makeup, or any signs of wear) with tags attached to be eligible for return. There is a 14 day return policy that begins the day you receive the item for store credit or exchange only. Items returned after 14 days or items returned with tags unattached will not be accepted. If you're traveling, please keep that in mind. We will not make exceptions for travel purposes or for not receiving your item on time for an event! Please be sure to order in a timely fashion for any items needed for an event on a specific day. We also do not provide refunds just because you need the item by a certain date and don't have time to exchange. You will be given a store credit if this is the case. Items may be returned for either a store credit or exchange only. No refunds & no exceptions .
Store credit will be issued within 30 days of item being delivered back to us.
Return shipping costs are the customers responsibility. We recommend shipping the package back with a tracking number; any lost packages are the customers responsibility.
Items purchased during promotions are final sale. Bodysuits are final sale for sanitary purposes. Bodysuits are considered intimate products. All accessories, sale items and gift cards are FINAL sale.
If you are returning an item and you bought it at full price and you return it to us and we have it on sale you will receive the sale price as your store credit. Thank you for your understanding.
Please go to our returns portal to initiate a return so we have it on file for you. Please do not ship back without going through the portal or it may not be accepted.
Click here to go to the return portal: https://shopddmine.com/apps/aftership-returns-center
All GOWN/BRIDESMAID DRESS orders are final sale. Depending on the situation we will offer a store credit, If you choose to get a store credit you’ll get a credit for the full amount you paid (minus shipping) via email. We don’t refund NO EXCEPTIONS. Please note certain gowns are preordered. This may take 5 days - 15 weeks to be shipped depending on the style and size of the gown. No matter what shipping option you choose at checkout this timing does not change for anyone. We will email you once the order is shipped with tracking information to track the order. All gowns are considered Final Sale. No exchanges or returns.
Please note: If you choose to argue about a return/refund of a gown when one of our representatives are trying to make it right for you, this will result in being blocked from ordering in the future.
Original shipping fees are non-refundable.
DDMine is not responsible for any lost, damaged or stolen packages. Delivery dates provided are estimates and not gurantee.
Defective items/delivery issues must be reported within two days of delivery date or estimated delivery date and item must be unworn with tags still attached. A picture of the items damage must be sent to shopddmine@gmail.com and someone will assist you. Please note any issues not emailed to us within two days or any item worn already will not be acceptable.
INTERNATIONAL ORDERS DISCLAIMER: ALL international orders are final sale. International customers are responsible for duties/vat/taxes.
Send your package to:
Shop DDMine Returns
555 Friendly Rd, Pontiac MI 48341 United States
Store Credit: All returned merchandise will be in the form of a store credit. All store credits will be issued within 30 days of item being received back to us. Once your return has been processed, we will issue you a store credit via email or phone number.
CANCELLATION POLICY:
Your order may be canceled within 1 hour (60 minutes) after placing the order and a 30% restocking fee will be deducted from the total amount refunded. Once an order has passed the 60 minute window, it is unable to be canceled. You will have to wait for the item to deliver for a store credit or exchange as stated in our return policy. This is NON Negotiable.